Hippo Camp Software Privacy Policy

This privacy policy was last updated on 5th August 2024.

Hippo Camp Software (hereafter 'we', 'us' or 'Hippo Camp') is committed to protecting your personal data and respecting your privacy.

This privacy policy (this 'Policy') details the personal data which Hippo Camp collect and how it is handled when you visit our website or download one of our apps.

Registered address: Hippo Camp Software, Low Sedbury, Gilling West, Richmond, North Yorkshire, DL10 5ER.

Website: https://hippo-camp.co.uk/

1. Information we may collect from you

   We may collect and process the following types of personal data:

   1. Data or personal information, including but not limited to, your name, address, telephone number and email address that you voluntarily provide. This could occur when you:

      1. contact us by phone, email or via the website to request support, report an issue or for another reason. A record of any contact or correspondence may be kept by us in case we need to contact you in relation to the issue for which you got in touch, to help us improve our product or service, or to resolve another concern.
   2. Information we collect when you and your device interact with our product or services.
      1. If you choose to visit our website, Hippocamp may collect your personal data, including but not limited to:
         1. your IP address;
         2. the type of browser you use;
         3. the number of sessions per browser on each device;
         4. the type of device and operating system which you use;
         5. time zone;
         6. location;
         7. user preferences;
         8. analytics information relating to your use of the website.
      2. The Murmur app is a peer to peer platform with no centralised structure and therefore does not require you to submit any personal information to us.
   3. Information we collect about you if you contact us for business to business marketing purposes.
      1. As a prospective or ongoing business customer we may collect:
         1. your name, email address and telephone number;
         2. the name of the business you own or represent and your role in the company; and
         3. the address of the associated business.

2. Legal basis for processing

   Certain jurisdictions, for example, those located within the European Union, require that we have a legal basis to process personal data. Below we have set out the legal basis for processing your data based on the identified activities:

   1. Responding to enquiries or contact initiated by you

      We will process any personal data provided by you when you contact us, for the purposes set out under section 1.a. We have a legitimate interest in processing your personal data for those purposes.

   2. Administering your updates or Hippocamp news feeds

      When you sign up for Hippo Camp's newsletter or updates we'll process your name, contact details and email address so that we can provide you with the latest news and updates which we commit to.

   3. Managing our business and improving our services effectively

      If there is a legitimate interest in using your personal data to effectively manage our business and improve our service, which does not outweigh or infringe on your rights and freedoms we consider this a legitimate interest and basis for processing personal data. This includes the information collected as set out under 1.b. We will ensure that any data used for analysis is encrypted/ anonymised but only where to do so would not impact the purpose we are trying to achieve, for example, to improve the quality of service.

   4. Electronic direct marketing to end users

      If you have provided your clear (opt-in) consent we may contact you by email to provide you with marketing information (for example, a newsletter) relating to our products and services. You can opt-out of receiving such communications at any time via the 'unsubscribe' link included at the base of any email communication.

   5. Contacting businesses

      We may feel we have a legitimate interest in processing the contact details or other personal data as set out in 1.c. for the purpose of introducing our products and services to them, or maintaining an existing relationship.

3. Third Parties

   We will never share your contact details or other personal information to third parties for the purposes of direct marketing.

   Third party mobile application search engines (such as Google Play or The App Store) will collect your personal data when you download any application. Their use of your personal data is set out in their privacy policies. Hippo Camp does not have access to any personal data which such third parties collect.

   When you visit our website you may find links to third party organisations. If you follow a link to any of these, please note that they have their own privacy policies which will govern the use of any personal data which they process.

4. Where we store and/ or transfer your personal data

   All data held by Hippo Camp Software is held on servers located in the United Kingdom.

5. Security of information

   Sadly, the transfer of information via the internet is never completely secure. Although we cannot guarantee that any data you choose to transfer to our website will be completely secure, we will use, review and maintain strict security protocols to prevent any unauthorised access.

6. How long will we hold your personal data

   We will retain your data for at least as long as you use our website and for a reasonable length of time after you cease using our website.

   If you request that your personal data be deleted, we will retain the data for the period of time required to review and process your request. We will also keep a record of the request and when the process was completed.

   We will only ever store your personal data for as long as necessary.

7. Your rights

   You control your personal data and have the right to ask us not to process your data. You can ask us to cease processing your personal data at any time by contacting support@hippo-camp.co.uk

   Under data protection laws, you may be entitled to the following rights:

   1. to access your personal data that we hold;
   2. to require us to update our records to ensure accuracy;
   3. to require us to delete your data. There may be times when this right is restricted, for example, when it is necessary to continue to process your data for the establishment, exercise or defence of legal claims;
   4. to restrict how we process your data (for example, if you dispute its accuracy, we may restrict its processing until your complaint is resolved);
   5. to require us to transfer your data to another organisation;
   6. to object to data processing. There may be times when this right is restricted, for example, when we have a legitimate reason to continue to process your personal data;
   7. not to be subject to the decision of an automated process, such as profiling, when this would result in a legal effect on you; and
   8. to withdraw your consent, for example through 'unsubscribe' links (in respect of personal data processed for direct marketing purposes).

   You can use the same email address listed above to contact us concerning any of these rights. If you do, we may ask for additional information from you in order to confirm your identity. It may take up to 30 days to complete any request for an amendment or deletion of your data.

8. Policy changes

   Updates or revisions to this policy will be posted directly to this webpage. If there are significant changes, which could affect your rights, we will endeavour to make you aware of them by email or another appropriate communication.